Getting it Right

I received a website comment via my guestbook this morning that made my day. She was a first time visitor and just wanted to let me know that she loved my site and was going to share it with someone else. What a great compliment! It made me feel so good to know that I put a smile on someone's face and that I am "getting it right" at least some of the time.

When I was at the World Tea Expo recently, I had the good fortune to have a booth next to Susan Rios. Traffic was slower than expected due to a number of things (the economy, swine flu over-reaction, and it being the week before Mother's Day), but that gave me time to observe how a successful person conducted business. The one thing that stood out--she talked to people. She asked questions. At one point, she was working on a product design and asked for input on the shape of a coaster. Someone asked her, "Well, which shape do you like best?" Her answer--"I'd rather get it right than be right."

What a profound statement! Here is a woman, so creative and talented, asking for opinions and making decisions based on that input. I knew right then that I had been gifted with a piece of advice that I should take to heart. And so I am...

What am I doing right? What needs improvement? What products would you like to see in my shop that I don't currently offer? I am interested in comments about my website as well as my products. I may not post them, but I promise to read your comments and take each one into consideration.